Shipping policy

Shipping Policy

Maison Elysee
Last Updated: February 17, 2026

At Maison Elysee, we are committed to delivering your pieces with the same care, precision, and refinement with which they are created. All orders are dispatched from the United Kingdom and handled with the highest standards of security and presentation.

1. Order Processing

All orders are processed from our UK atelier within 2–5 business days, excluding weekends and UK public holidays.

  • Limited edition and made-to-order pieces will require additional processing time.

  • You will receive a confirmation email once your order has been dispatched.

  • During peak periods, processing times may be slightly extended.

For bespoke or pre-order items, estimated dispatch times will be communicated at the time of purchase.

2. Shipping Destinations

Maison Elysee ships from the United Kingdom to:

• United Kingdom 

• Internationally 

3. Shipping Methods & Delivery Times

We work with trusted international couriers to ensure secure and timely delivery.

United Kingdom

  • Standard Delivery: 2–4 business days

  • Express Delivery: 1–2 business days

Europe

  • Standard International: 3–7 business days

  • Express International: 2–4 business days

United States & International

  • Standard International: 5–10 business days

  • Express International: 3–6 business days

Please note: Delivery times are estimates and may vary due to customs procedures or unforeseen courier delays.

4. Shipping Fees

Shipping costs are calculated at checkout based on destination and service selected.

We may offer complimentary shipping on qualifying orders, which will be clearly indicated at checkout.

5. Customs, Duties & Taxes

For international orders outside the United Kingdom:

  • Customs duties, import taxes, and local charges may apply.

  • These fees are determined by your local customs authority.

  • Maison Elysee is not responsible for any additional charges incurred upon delivery.

We recommend contacting your local customs office for further information prior to placing your order.

6. Signature Requirement

Due to the high-value nature of Maison Elysee products, all orders require a signature upon delivery.

This ensures the security and integrity of your purchase.

7. Insurance & Secure Packaging

Every Maison Elysee piece is:

  • Carefully packaged in protective luxury presentation packaging

  • Fully insured during transit

  • Shipped using tracked and secure courier services

Tracking details will be provided once your order has been dispatched.

8. Delays & Delivery Issues

Maison Elysee is not responsible for delays caused by:

  • Customs clearance procedures

  • Incorrect or incomplete shipping information provided by the customer

  • Courier-related disruptions beyond our control

If your order has not arrived within the estimated timeframe, please contact us at ateliermaisonelyseeuk@gmail.com with your order number.

9. Incorrect Address

Please ensure all shipping information is accurate before completing your purchase.

Maison Elysee is not responsible for:

  • Orders shipped to incorrect addresses provided by the customer

  • Lost packages due to inaccurate delivery details

If an order is returned to us due to incorrect information, re-shipping fees may apply.

10. Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit:

  • Contact us within 48 hours of delivery (or expected delivery date)

  • Provide photographic evidence (if applicable)

We will work with the courier to resolve the matter promptly.

11. Pre-Orders & Limited Editions

Due to the exclusive nature of Maison Elysee limited editions:

  • Production timelines will be stated at the time of purchase.

  • Orders will ship once production is complete.

  • Delivery estimates begin from the dispatch date, not the purchase date.

12. Contact

For all shipping-related inquiries, please contact:

Email: ateliermaisonelyseeuk@gmail.com
Customer Care Hours: Monday–Friday, 9am–5pm (GMT)